Contact Us
A person reads every message and a person answers it — usually within one business day, Sunday to Thursday. There is no bot on this page and no ticket number to quote back at us.
Email Us
Any Question
Orders, returns, a product question, or something that has gone wrong. Use the form below if you prefer.
Response Time
Within one business day, Sunday to Thursday.
Messages sent on Friday or Saturday are answered on Sunday.
Before You Write
Including these three things gets your issue solved in one reply instead of three. It is the difference between an answer tomorrow and a conversation that runs all week.
- Your order number. It is in the subject line of your confirmation email.
- The email address you used at checkout. Sometimes it is not the one you are writing from, and that is the single most common reason we cannot find an order.
- Photographs, if something arrived damaged or wrong. Both the product and the packaging — we need the packaging to make a claim with the carrier.
If we have made a mistake, say so plainly and we will fix it. You do not need to build a case first.
Faster Than Emailing
Three questions come up more than everything else combined, and each already has a full answer on the site.
Where is my order?
Check the tracking link in your dispatch email. If tracking has not updated for a few days, that is normal — it often takes 3 to 7 days after dispatch before the first scans appear.
Our Track Your Order page explains each stage and what to do if it genuinely stalls. If tracking has not moved in over 10 business days, write to us and we will chase the carrier.
I want to return something
You have 14 days from delivery. If the item is faulty, damaged or not as the page described, we cover the return shipping and you choose a refund or a replacement.
Email us with your order number before sending anything back — unauthorised returns cannot be processed, because different items route to different addresses. The full terms are in our Refund Policy.
I need to change my address or cancel
If the order has not shipped, we can do both — email us as soon as you can and we will correct it or cancel and refund in full.
Once it is with the carrier the address cannot be changed, and a parcel delivered to an address entered incorrectly at checkout cannot be recovered. It is worth checking now if you are unsure.
Business Details
PIMP MY GRINDER
HaErez Street 208
Kfar HaNagid 6787500
Israel
We are an online shop and do not have a counter to visit. The address above is our registered business address, not a returns address — please wait for return instructions before posting anything.