Shipping policy
Last updated: 29 July 2026
We ship worldwide. Below is an honest account of how long it takes and what it costs — we would rather set the expectation correctly than surprise you later.
Processing time
Orders are processed within 1 to 3 business days of payment clearing. Orders placed on weekends or public holidays are processed on the next business day.
Delivery times
Our products are dispatched from our fulfilment partners, primarily in Asia. Typical delivery windows once an order has been dispatched:
- United States and Canada: 10 to 20 business days
- Europe and the United Kingdom: 10 to 20 business days
- Israel: 10 to 18 business days
- Australia and New Zealand: 12 to 22 business days
- Rest of the world: 15 to 30 business days
These are estimates, not guarantees. Customs inspections, peak seasons and carrier delays can extend them, and none of those are within our control.
Shipping cost
Shipping is free on orders over $30. Below that threshold, the exact rate is calculated at checkout based on your destination, and is shown before you pay.
Tracking
You will receive a tracking number by email once your order is dispatched. It can take 3 to 7 days before tracking information starts updating — this is normal and does not mean the parcel is lost. If tracking has not moved at all after 10 business days, contact us and we will investigate.
Customs, duties and import taxes
Orders shipped internationally may be subject to import duties, taxes and customs clearance fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the price you paid us. We have no control over them and cannot predict their amount.
If a parcel is refused at customs or returned because import charges were not paid, we can refund the value of the goods less any shipping and handling costs we have incurred.
Address accuracy
Please check your delivery address carefully before completing checkout. We cannot change an address once an order has been dispatched, and we cannot take responsibility for parcels delivered to an address entered incorrectly. If you spot a mistake, email us immediately — if the order has not shipped yet, we will fix it.
Lost, delayed or damaged parcels
If your parcel has not arrived within 45 days of dispatch, contact us and we will either replace it or refund you in full.
If your parcel arrives damaged, photograph the item and the packaging and email us within 14 days of delivery. See our Refund Policy for what happens next.
Split shipments
Orders containing several items may arrive in more than one parcel, on different days, at no extra cost to you. If part of your order arrives and the rest has not shown up within 10 business days, get in touch.
Where we cannot ship
We do not ship to territories subject to trade restrictions, or to any jurisdiction where the products we sell may not lawfully be imported. It is your responsibility to check that these items may legally be delivered to your address.
Contact
PIMP MY GRINDER
Kfar HaNagid, Israel
udif@protonmail.com
We reply within one business day.