Refund policy
Last updated: 29 July 2026
We want you to be happy with what you bought. If you are not, here is exactly how returns work — no small print games.
The short version
- You have 14 days from the day your parcel is delivered to request a return.
- Items must be unused, in their original packaging, and in resellable condition.
- If the item arrived faulty, damaged or incorrect, we pay the return shipping.
- If you simply changed your mind, you pay the return shipping.
- Refunds are issued to the original payment method.
The 14-day window
The clock starts on the day your order is delivered, not the day you placed it. Our parcels can take a few weeks to arrive, and we think it would be unfair to count that time against you.
To start a return, email udif@protonmail.com within those 14 days with your order number and a short description of the problem. Please do not send anything back before we reply — returns received without prior authorisation cannot be processed, because we route them to different addresses depending on the item.
Faulty, damaged or wrong items
If your order arrives damaged, defective, or is not what you ordered, contact us within 14 days of delivery and include photographs of the item and the packaging. We will cover the cost of returning it, and you can choose between a full refund or a free replacement.
In many cases we will not ask you to ship a faulty item back at all — for lower-value items the shipping often costs more than the product. We will tell you when that applies.
Change of mind
If you no longer want the item, you may return it within the 14-day window provided it is unused and in its original packaging. You arrange and pay for the return shipping, and we recommend using a tracked service — we can only refund items that actually reach us.
Original shipping charges are not refunded on change-of-mind returns.
Items we cannot accept back
- Items that have been used, or whose original packaging or seals have been removed
- Items returned more than 14 days after delivery
- Gift cards and sale items marked as final sale
- Items returned without prior authorisation from us
Refunds
Once your return arrives and we have inspected it, we will email you to confirm. Approved refunds are issued to your original payment method within 5 business days. How quickly the money appears depends on your bank or card issuer, and can take a further 5 to 10 business days.
If more than 15 business days have passed since we confirmed your refund and you still have not seen it, email us and we will chase it.
Cancelling an order
If your order has not yet shipped, email us and we will cancel it and refund you in full. Once an order is with the carrier it cannot be cancelled, but you can still return it under the terms above.
Your statutory rights
Nothing in this policy limits any non-waivable rights you have under the consumer protection law of your country of residence, including any statutory cancellation or warranty period that is longer than the one described here.
Contact
PIMP MY GRINDER
Kfar HaNagid, Israel
udif@protonmail.com
We reply within one business day.